Frequently asked questions

If for your doubt we do not present an answer, please do not hesitate to contact us through:

want@mondala.pt

 

How to take care of my "Mondas"?

Dry cleaning.

 

How to take care of my SANDALS?

You can wipe with a damp cloth or a leather product.

 

What are the shipping costs?

The shipping costs are free to Portugal.

 

Are the Mondala sandals totally originals?

Completely. Mondala only works with materials collected personally and locally or by promoting the traditional and rural trade that many cities and towns around the world still have.

 

Is everything on the page in stock?

Yes. All products shown are in stock, except some unusual bug in the system. Therefore, all requests can leave our studio within 72 hours.

 

Returns/Exchanges what are the procedures?

To return the product you purchased you have 14 days since the receipt of the order to be able to do it.

To do this, you must send a registered letter with acknowledgment of Memória Singela Unipessoal Lda. informing of the willingness to return the product. The letter should be sent to the following postal address: Rua dos Moleiros 330. Seixezelo 4415-403 V.N. Gaia - PORTUGAL.

In case of resolution, the customer must return the products to Memória Singela Unipessoal Lda., under proper conditions of use, within 30 days from the date of receipt, to the postal address indicated above: Rua dos Moleiros 330. Seixezelo 4415-403 V.N. Gaia - PORTUGAL.

 

Did you make a mistake choosing the number or model?

To make an exchange you can do it online, you must send an email to want@mondala.pt with the reason for the exchange and the number of your order. Once you get a response from us, you must send us the pair in question, with the invoice of the same to Rua dos Moleiros 330. Seixezelo 4415-403 V.N. Gaia - PORTUGAL, and the new pair will be sent. All the delivery charges will be paid by the client.

 

Did you receive a wrong product or with defects (not used)?

If there is any mistake in sending the purchased product or if it is sent with manufacturing defect and is without any use, Memory Singela Unipessoal Lda., supports the additional costs of the costs related to the exchange that has to be made. You should always submit your invoice. Before returning the product you must send an email to want@mondala.pt with the images of the same attached so that we can analyze the defect in question.

 

Did you receive a product already used and with a defect?

To communicate this defect you have to send an email to want@mondala.pt with attached images of the defect in question and the number of your original order. If you get a favorable response from us, you will need to send us the pair in question to Rua dos Moleiros 330. Seixezelo 4415-403 V.N. Gaia - PORTUGAL. All the delivery charges will be paid by the client.